01
Browse, then request
Customers
Browse public trainer cards first. Create or sign in to a client account when you are ready to send a request; payment readiness may be needed before submission, but payment is charged only after trainer approval.
Support
Get help before you book, join, or partner.
Practical support routing for customers, trainers, and gyms using Traina. Browse trainers publicly first, set up an account when you are ready to request, and expect payment to move only after trainer approval.
Choose the right route
Start with the path that matches your role.
These public routes keep browsing, setup, pricing, refund, legal, and account questions pointed at the right source of truth.
02
Support-led setup
Trainers
Ask about trainer setup, profile readiness, customer-bookable 60-minute offerings, availability, approved gym access, request review, sessions, and earnings visibility.
03
Partnership setup
Gyms
Ask about gym partnership setup, PT booking readiness, trainer access, operating hours, venue fee setup, and how approved trainer relationships support customer bookings.
04
Dedicated pages
Pricing and policies
Use the public pages for booking economics, refund rules, account deletion, and legal terms. Support can help route questions when the right next step is unclear.
Safety and urgent concerns
Contact emergency services first if there is immediate danger.
If there is immediate danger or a medical emergency, contact local emergency services first. After that, email support@traina.shop for Traina platform, account, booking, or report follow-up.
Before contacting support
Send only what support needs.
- Please do not include card numbers, CVCs, one-time codes, passwords, identity documents, or private health notes.
- Include your role, the page or route you were using, what you were trying to do, and what happened.
- Screenshots are optional. If you include one, make sure it does not show card numbers, CVCs, one-time codes, passwords, identity documents, private health notes, or sensitive profile details.
- For account deletion, use the dedicated public account deletion page so the request starts in the right place.
Support vs beta feedback
- Booking, payment, phone verification, account access, privacy, account deletion, and safety/report concerns should go to support.
- Product suggestions, general UX feedback, and non-urgent beta comments will use beta feedback tooling later.
- Do not send sensitive account, payment, booking, phone, privacy, or safety details through future product-feedback tooling.
Payment and refund questions
Payment follows approval.
Customers may need payment readiness before sending a request, but Traina charges only after the trainer accepts. For pricing and refund basics, use the public pages first.