Account deletion
How account and data deletion requests work.
This page explains how users can request deletion and why some operational records may need to remain after an account is closed.
How to request deletion
Customers may use account deletion controls in customer settings when the product shows those controls. Users can also email support@traina.shop or contact support for deletion help, especially for trainer, gym owner, or mixed-role accounts that do not have a self-service deletion control.
What customer deletion removes
Current customer deletion is designed to close customer access, remove customer profile and intake details, remove verified phone state, remove avatar objects, and remove saved-card access/default-card snapshots where the deletion flow can safely do so.
What may be retained
Traina may retain booking, payment, refund, review, reschedule, payout, audit, support, or operational records where needed for marketplace history, payment/refund handling, disputes, abuse prevention, accounting, legal obligations, or safety of remaining users.
When deletion may be blocked or delayed
- Active or accepted bookings.
- Pending payment collection or failed-payment recovery.
- Pending refund work, disputes, or chargeback-related review.
- Pending customer reschedule requests.
- Required operational, audit, legal, tax, or accounting records.
Related policies